• GA01P (Mainstream Portable): Our most popular choice for an active life. It offers high-purity oxygen with a perfect balance of battery life and portability.

• GA02P (Ultra-Lightweight): The best option for maximum mobility. At only 3.3 lbs, it’s designed for those who prioritize a lightweight feel for travel and errands.

• GA03H (Home Wellness): Ideal for home use. It features a versatile 1-7L/min flow and a 2-in-1 nebulizer function, making it a complete respiratory partner for the family.

Genixair is built on a legacy of high-precision medical manufacturing. Having served as an OEM for world-renowned medical components (including industry leaders like Omron), we bring mature technology and high-end standards directly to you at a more accessible cost.

At Genixair, we prioritize your peace and comfort. Most high-quality oxygen concentrators range between 30 dB and 60 dB, which is the volume of a soft whisper or a quiet indoor conversation.

Our machines are specifically engineered with advanced noise-reduction technology to ensure they blend into your environment:

• Genixair GA03H (Home Wellness): Tested at below 48 dB, making it an ideal silent partner for bedside use and restorative sleep.

• Genixair GA01P (Portable Hero): Optimized for public discretion, it operates at a low decibel level, perfect for use in libraries, restaurants, or on a plane.

• Genixair GA02P (Ultra-Lightweight): Designed for maximum mobility with a whisper-quiet motor, ensuring your therapy remains private while you’re on the go.

While Genixair portable units are engineered for maximum mobility, they are currently optimized for ground travel and daily excursions.

Regarding air travel, please note the following guidelines:

• FAA Approval: Our current portable models (GA01P and GA02P) are not yet FAA-cleared for in-flight use.

• Travel Recommendation: We highly recommend these units for your road trips, cruises, hotel stays, and outdoor adventures.

• Airline Policies: Since airline regulations vary, we always suggest contacting your specific airline's accessibility desk 48 hours before your flight to confirm their policies regarding portable oxygen concentrators (POCs) and battery transportation.

At Genixair, we are committed to your freedom on the ground, ensuring you have reliable, high-purity oxygen wherever your journey takes you.

At its core, an oxygen concentrator is a sophisticated filtration system. Unlike oxygen tanks, which have a finite supply, Genixair units draw in ambient air, concentrate the oxygen, and provide a continuous or pulse supply for as long as the device is powered.

Portable Series (GA01P & GA02P): Mobility Reinvented

Designed for life on the move, our portable units utilize high-efficiency sieve beds to separate oxygen from nitrogen in the air.

• Smart Power: They run on both AC (wall outlets) and DC (car adapters) and feature high-capacity rechargeable batteries for outdoor excursions.
• Intelligent Delivery: These models are optimized to deliver high-purity oxygen (up to 93% ± 3%) at a rate that matches your activity level.

Home Wellness Series (GA03H): All-in-One Care

The GA03H is a stationary powerhouse designed for maximum comfort and reliability at home.

Advanced Filtration: Air enters through an inlet vent and passes through a multi-stage filtration system that removes dust and microscopic particles.

• Precision Concentration: The purified air is then processed through an oxygen separation system, delivering concentrated, medical-grade oxygen (adjustable from 1–7 L/min) directly to you via a comfortable cannula.

• Dual Functionality: Uniquely, the GA03H also includes an integrated nebulizer, allowing for comprehensive respiratory therapy in one device.

By leveraging our legacy in high-precision medical manufacturing, Genixair ensures that every unit provides a stable, quiet, and reliable source of oxygen wherever you are.

Yes, all Genixair portable oxygen concentrators (including the GA01P and GA02P) are equipped with high-capacity, rechargeable lithium-ion batteries designed for long-term mobility.

For your convenience, our units offer Triple-Mode Charging:

• At Home (AC): Simply plug your concentrator into a standard wall outlet using the included AC power cord. You can use the device while it charges.

• On the Road (DC): Keep your freedom alive by charging in your car, truck, or RV using the DC power adapter. This ensures you never run out of power during long drives or excursions.

• External Charging (Optional): Depending on your specific model, external battery packs can also be charged independently, allowing you to swap in a fresh battery for extended trips.

• How long does it take?
The average recharge time is approximately 4 to 5 hours. However, this can vary slightly based on the battery’s age and remaining life. To ensure peak performance, we utilize smart-charging technology that protects your battery from overcharging, extending its overall lifespan.

With Genixair, staying powered means staying active. Whether at home or on the road, your next breath of pure oxygen is always ready.

The Nebulization (or Atomization) function is a specialized respiratory therapy feature integrated into select oxygen concentrators. It is designed to convert liquid medication into a fine, microscopic mist that can be easily inhaled deep into the lungs.

Yes. All Genixair portable models (including the GA01P and GA02P) support dual power input: 100-240V AC for home use and 12-16.8V DC for vehicles. This allows you to power and charge your device worldwide and while on the road using a standard car adapter.

Yes. Our units are engineered for reliability across different lifestyles:

• Home Series (GA03H): Designed for 24/7 continuous operation, providing steady support even while you sleep.

• Portable Series (GA01P & GA02P): These lightweight models feature integrated overheat protection; they are optimized for 4-hour high-performance cycles to ensure long-term motor durability and safety.

It depends on your model and preference:

• Home Series (GA03H): Optional. You can add distilled water to the humidifier tank to prevent your nose and throat from feeling dry during long-term use.

• Portable Series (GA01P & GA02P): No. These units are designed for mobility and do not require water, making them lighter and leak-proof while you are on the move.

The Genixair GA03H is designed as a water-free system. You do not need to add water for standard operation, making it easier to maintain and preventing the risk of internal leaks or mineral buildup.

No. Genixair devices are wellness and supplemental oxygen products, so you do not need a prescription to purchase them.

The main differences are mobility and flow capacity:

• Portable Series (GA01P/GA02P): Designed for an active life. These are lightweight (under 5 lbs), battery-powered, and include a carrying bag for travel, car use, and outdoor excursions.

• Home Series (GA03H): Designed for stability. It is larger and plug-in only (AC power), but offers a higher, adjustable flow (up to 7 L/min) and a 2-in-1 nebulizer function for comprehensive home care.

Summary: Choose Portable for freedom on the go, and Home for continuous, high-flow support at your bedside.

Oxygen concentrators are versatile devices designed to enhance respiratory wellness. Their use generally depends on the oxygen flow rate:

• 1-3L Flow (Wellness & Recovery): Ideal for daily oxygen therapy to relieve fatigue, improve sleep quality, and support overall vitality. It is commonly used by seniors for health maintenance, students or office workers to boost mental clarity, and for prenatal wellness.

• 3L Flow and Higher (Enhanced Support): Recommended for those requiring deeper respiratory support. This higher flow is suitable for managing chronic conditions related to the heart or lungs, as well as for post-illness recovery at home.

Note: Always choose a flow rate that aligns with your personal wellness goals or the advice of a healthcare professional.

Proper maintenance ensures your device stays quiet and performs at its best. Here are three simple steps:

• Exterior Care: Weekly, wipe the unit's casing and air vents with a soft, damp cloth to prevent dust buildup.

• Filter Cleaning: Most filters should be cleaned once a month to ensure optimal air purity. A clean filter extends the lifespan of your machine’s motor.

• Cannula Hygiene: Clean your nasal cannula weekly with mild soap and water. For peak hygiene, we recommend replacing the cannula every 2 months if used daily.

For a complete step-by-step guide on extending your battery life and deep-cleaning your filters, check out our latest guide:
How to Maintain a Portable Oxygen Concentrator

All Genixair orders ship from our localized warehouses within the United States. Processing takes 2-3 business days, and delivery typically takes 3-7 business days via standard ground shipping.

Tracking updates may occasionally experience delays as your package moves between international hubs or clears customs. Rest assured, your order is handled by our secure and reliable logistics partners.

If your tracking hasn't moved for over 15 days, or if you haven't received your unit within 30 days, please contact our priority support team immediately:

• Email: support@genixair.com

We will investigate your shipment and provide a solution within 24 hours.

Expedited shipping is our premium delivery service designed for those who need their oxygen support as quickly as possible. When you choose this option:

• Priority Handling: Your order moves to the front of our fulfillment line.

• Fast Delivery: Most customers receive their unit within 3 to 5 business days.

• Real-Time Tracking: You will receive a dedicated tracking link to monitor your package every step of the way.

With Genixair Expedited, we bridge the distance faster so you can start breathing easier sooner.

At Genixair, we strive to keep shipping costs as low as possible. Our current shipping policy is as follows:

• Free Shipping: We offer Free Standard Shipping on all orders over $69 within the United States.

• Small Orders: For orders below $69, a small shipping fee is applied to cover specialized handling and secure packaging.

• International Orders: If you are ordering from outside the United States, shipping fees are calculated based on your specific location and local carrier rates.

Pro Tip: Add an extra accessory—like a replacement filter or a spare nasal cannula—to your cart to reach the $69 threshold and enjoy free shipping!

To ensure your items arrive safely and as quickly as possible, we occasionally split shipments:

• Safety: We often package the precision oxygen unit separately from accessories (like batteries or filters) for maximum protection.

• Speed: Your items may be shipped from different specialized warehouses to reduce total delivery time.

Don't worry—you will receive unique tracking numbers for each package so you can monitor them individually.

Refund and return policiescan be found here: Refund & Return Policy

It depends on the status of your shipment:

• Before Shipping: If your order hasn't been dispatched, we can update your address, email, or items. Please contact our support team immediately.

• After Shipping: Once an order has left our warehouse, we are unable to modify any information.

To request a change, please contact support@genixair.com with your order number as soon as possible.

Please inspect your package as soon as it arrives. If you notice any issues, contact us at support@genixair.com within 48 hours of delivery.

To help us resolve this quickly, please include:

• For Damage: Clear photos of the outer packaging and the damaged part(s).

• For Missing Items: Photos of the package contents and a list of what is missing.

Our team will verify your claim and arrange for a replacement or a priority shipment of the missing parts immediately.

Every Genixair unit undergoes rigorous multi-stage quality inspections before shipment. If you encounter any functional issues within 30 days of delivery, please contact us at support@genixair.com.

Every Genixair unit comes with a physical user manual in the box. For your convenience, we also provide digital E-Manuals in two easy ways:

• Product Page: Scroll down to the "Downloads" or "Description" section on your specific model’s page.

• Direct Link: Click HERE to access our full library of digital manuals.

Pro Tip: We recommend saving the E-Manual to your smartphone for quick troubleshooting while you are on the go.

You can browse our dedicated Accessories Collection to find filters, nasal cannulas, batteries, and carrying bags. To ensure compatibility:

• By Model: Each accessory page lists compatible models (e.g., GA01P or GA03H).

• Replacement Bundles: We offer convenient "Annual Supply Kits" to keep your machine running perfectly.

Unsure which part fits? Contact our support team at support@genixair.com with your device model, and we will send you a direct link to the correct parts.

Yes. We want you to be completely satisfied with your Genixair experience. Our cancellation policy depends on the shipping status:

• Before Shipping: You can cancel your order at any time for a full refund. Simply contact support@genixair.com with your order number, and we will process it immediately.

• After Shipping: If your unit has already left our warehouse, don't worry. You can still return the package once it arrives. Once we receive the returned product in its original condition, we will issue your refund.

To ensure a smooth process, please reach out to our support team as soon as possible.

Yes. We stand behind the quality of our products. All Genixair oxygen concentrators come with a 1-year limited warranty starting from the date of delivery.

This warranty covers any functional defects under normal use. If you experience any issues, our technical team will provide troubleshooting support, repair, or a replacement unit to ensure your wellness journey is never interrupted.

For full details on what is covered, please visit our Warranty Policy Page.